5 Project Management Tips for Adrift Remote Marketing Teams

Remote island in ocean image.

Remote island in ocean image.

“WILSON!”

“Wilson, I’m sorry!”

via GIPHY

Work, lately, feels a little like being a castaway.

Isolating yourself. Dreaming of the past. Trusting in technology — however advanced or primitive — to get us through.

And work could stay this way for a while.

The COVID-19 pandemic has brought an unprecedented number of information workers, including marketers, home for work. In fact, 62% of American workers said they’ve worked from home at some point during this crisis. But many experts are estimating that this volume of distributed and remote work won’t decrease after the pandemic ends. They see that hundreds, if not thousands, of businesses are realizing they never really needed an office — they could have operated remotely all along.

As we all come to grips with what could become the new normal, I realized there are lessons to be learned from feeling like a castaway. So, I turned to the world’s most famous — and successful — castaway: Chuck Noland.

via GIPHY

His actions are actually great examples of how we should approach project management for remote marketers. Don’t believe me? Keep reading to learn my top project management tips for remote marketers with lessons from Cast Away.

Tip #1 – Over-communicate with your team and your clients.

There are a lot of iconic relationships shown in film. Bert and Ernie. Lucy and Ethel. And, of course, Chuck and Wilson.

via GIPHY

As the film progresses, Chuck talks to Wilson more and more. In a lot of ways, he helps Chuck stay sane and talk through challenges like making fire, building a raft, and more.

While we aren’t physically together, it’s still incredibly important to keep open lines of communication among your marketing team. Similar to Chuck and Wilson, communicating often will keep you sane and organized, as well as give you a sounding board. You may even feel that you’re over-communicating with your team, but this is natural and necessary. When we’re remote, it’s more likely we’ll skip over a message, misinterpret text, or a host of other things. Over-communicating helps ensure those details are less likely to be missed or misunderstood.

Over-communicating doesn’t just apply to your team, either. Over-communicating with clients reaps the same benefits — your messages are less likely to be missed or misunderstood. And in my experience, clients appreciate the update, even if it’s only a couple of sentences.

Tip #2 – Rely on technology for collaboration, communication, and more.

Chuck shows us just how resourceful he is: he fashioned a figure skate into a knife, a porta-potty into a sail, a volleyball into a companion, and more. And if there’s one thing you need to be when stranded on an island, it’s resourceful.

via GIPHY

That same holds true while we all work on our own remote “islands.” Physically separated, we need to rely on our technology resources to bring us closer together and closer to our goals. Here at TopRank Marketing, we use Slack for team communication, Google Drive to collaborate, Zoom to meet virtually at any time, and Mavenlink to organize our work. We used them while in the office, but we’ve become even more dependent on them outside of the office. We’ve also started to use these tools in new ways to help us adapt to the changing work environment. For example, we’re now using Slack for informal voice calls between teams since we can’t just stop by someone’s desk or stay in a meeting room together after a client meeting to discuss a plan of attack.

Tip #3 – Organize your projects and tasks often.

Once the time jump happens in Cast Away, Chuck has a plan. He’s getting off the island. But to stay on track, he has to organize his materials and plan out his actions carefully. He even makes a chart and counts down the days on the walls of his cave so he can stay organized and catch the trade winds in time.

Rock image.

To help your team stay on track, you need to stay organized and regularly check in on your plans. Keeping a chart or countdown like Chuck isn’t a bad idea, either. It’ll help you stay up to date on your projects and tasks without having to chase down details or remind yourself of progress.

Tip #4 – Run and share reports on a more regular and frequent basis.

Early on in Chuck’s journey, he and Wilson realize they need more information to aid them in their survival. They need to know just how lost they really are. So, they crunch the numbers. And what they find out is harrowing: the search area they’re lost in is over 500,000 square miles. The chance of someone finding them is slim to none.

Realizing that a search party is unlikely to find them, Chuck and Wilson spur into action. It empowers them to make the life-saving decision of getting off the island.

Information is powerful and reporting helps surface insights that aid your team in their decision making. From a project management perspective, increasing the frequency of your reporting will also help illuminate how your efficiency has changed since shifting to remote work. Run and share reports often with your team and it will help your projects progress and your team adapt to remote work.

[bctt tweet=”“From a project management perspective, increasing the frequency of your reporting will also help illuminate how your efficiency has changed since shifting to remote work.” — Anne Leuman @annieleuman” username=”toprank”]

Tip #5 – Escape with some time away.

Chuck Noland eventually made it off the island with a lot of hard work and a small miracle.

You, however, have the luxury of being able to leave the mental “island” of work at any time. Schedule a happy hour with the team. Call each other and go on a group walk. Have a Halloween in April party. We’ve done all of those things here at TopRank and it’s done wonders for our engagement with work. Taking breaks and giving yourself a mental escape is essential to staying motivated with and focused on your projects.

The Island Isn’t So Bad… With the Right Approach

It’s normal for us all to feel like we live on our own islands during this time. Because we do, we’re all separated by distance. But that doesn’t mean there aren’t other ways to come together and overcome the physical barriers between us.

Over-communicating, relying on technology, staying organized, sharing reports, and giving yourself and your team an escape are the best project management tips for overcoming these remote challenges.

And I’m sure this will be all of us once the crisis passes:

via GIPHY


Source: SEO blog

5 Project Management Tips for Adrift Remote Marketing Teams

Remote island in ocean image.

“WILSON!”

“Wilson, I’m sorry!”

via GIPHY

Work, lately, feels a little like being a castaway.

Isolating yourself. Dreaming of the past. Trusting in technology — however advanced or primitive — to get us through.

And work could stay this way for a while.

The COVID-19 pandemic has brought an unprecedented number of information workers, including marketers, home for work. In fact, 62% of American workers said they’ve worked from home at some point during this crisis. But many experts are estimating that this volume of distributed and remote work won’t decrease after the pandemic ends. They see that hundreds, if not thousands, of businesses are realizing they never really needed an office — they could have operated remotely all along.

As we all come to grips with what could become the new normal, I realized there are lessons to be learned from feeling like a castaway. So, I turned to the world’s most famous — and successful — castaway: Chuck Noland.

via GIPHY

His actions are actually great examples of how we should approach project management for remote marketers. Don’t believe me? Keep reading to learn my top project management tips for remote marketers with lessons from Cast Away.

Tip #1 – Over-communicate with your team and your clients.

There are a lot of iconic relationships shown in film. Bert and Ernie. Lucy and Ethel. And, of course, Chuck and Wilson.

via GIPHY

As the film progresses, Chuck talks to Wilson more and more. In a lot of ways, he helps Chuck stay sane and talk through challenges like making fire, building a raft, and more.

While we aren’t physically together, it’s still incredibly important to keep open lines of communication among your marketing team. Similar to Chuck and Wilson, communicating often will keep you sane and organized, as well as give you a sounding board. You may even feel that you’re over-communicating with your team, but this is natural and necessary. When we’re remote, it’s more likely we’ll skip over a message, misinterpret text, or a host of other things. Over-communicating helps ensure those details are less likely to be missed or misunderstood.

Over-communicating doesn’t just apply to your team, either. Over-communicating with clients reaps the same benefits — your messages are less likely to be missed or misunderstood. And in my experience, clients appreciate the update, even if it’s only a couple of sentences.

Tip #2 – Rely on technology for collaboration, communication, and more.

Chuck shows us just how resourceful he is: he fashioned a figure skate into a knife, a porta-potty into a sail, a volleyball into a companion, and more. And if there’s one thing you need to be when stranded on an island, it’s resourceful.

via GIPHY

That same holds true while we all work on our own remote “islands.” Physically separated, we need to rely on our technology resources to bring us closer together and closer to our goals. Here at TopRank Marketing, we use Slack for team communication, Google Drive to collaborate, Zoom to meet virtually at any time, and Mavenlink to organize our work. We used them while in the office, but we’ve become even more dependent on them outside of the office. We’ve also started to use these tools in new ways to help us adapt to the changing work environment. For example, we’re now using Slack for informal voice calls between teams since we can’t just stop by someone’s desk or stay in a meeting room together after a client meeting to discuss a plan of attack.

Tip #3 – Organize your projects and tasks often.

Once the time jump happens in Cast Away, Chuck has a plan. He’s getting off the island. But to stay on track, he has to organize his materials and plan out his actions carefully. He even makes a chart and counts down the days on the walls of his cave so he can stay organized and catch the trade winds in time.

Rock image.

To help your team stay on track, you need to stay organized and regularly check in on your plans. Keeping a chart or countdown like Chuck isn’t a bad idea, either. It’ll help you stay up to date on your projects and tasks without having to chase down details or remind yourself of progress.

Tip #4 – Run and share reports on a more regular and frequent basis.

Early on in Chuck’s journey, he and Wilson realize they need more information to aid them in their survival. They need to know just how lost they really are. So, they crunch the numbers. And what they find out is harrowing: the search area they’re lost in is over 500,000 square miles. The chance of someone finding them is slim to none.

Realizing that a search party is unlikely to find them, Chuck and Wilson spur into action. It empowers them to make the life-saving decision of getting off the island.

Information is powerful and reporting helps surface insights that aid your team in their decision making. From a project management perspective, increasing the frequency of your reporting will also help illuminate how your efficiency has changed since shifting to remote work. Run and share reports often with your team and it will help your projects progress and your team adapt to remote work.

“From a project management perspective, increasing the frequency of your reporting will also help illuminate how your efficiency has changed since shifting to remote work.” — Anne Leuman @annieleuman Click To Tweet

Tip #5 – Escape with some time away.

Chuck Noland eventually made it off the island with a lot of hard work and a small miracle.

You, however, have the luxury of being able to leave the mental “island” of work at any time. Schedule a happy hour with the team. Call each other and go on a group walk. Have a Halloween in April party. We’ve done all of those things here at TopRank and it’s done wonders for our engagement with work. Taking breaks and giving yourself a mental escape is essential to staying motivated with and focused on your projects.

The Island Isn’t So Bad… With the Right Approach

It’s normal for us all to feel like we live on our own islands during this time. Because we do, we’re all separated by distance. But that doesn’t mean there aren’t other ways to come together and overcome the physical barriers between us.

Over-communicating, relying on technology, staying organized, sharing reports, and giving yourself and your team an escape are the best project management tips for overcoming these remote challenges.

And I’m sure this will be all of us once the crisis passes:

via GIPHY

Google’s May 2020 Core Update: Winners, Winnerers, Winlosers, and Why It’s All Probably Crap

On May 4, Google announced that they were rolling out a new Core Update. By May 7, it appeared that the dust had mostly settled. Here’s an 11-day view from MozCast:

We measured relatively high volatility from May 4-6, with a peak of 112.6° on May 5. Note that the 30-day average temperature prior to May 4 was historically very high (89.3°).

How does this compare to previous Core Updates? With the caveat that recent temperatures have been well above historical averages, the May 2020 Core Update was our second-hottest Core Update so far, coming in just below the August 2018 “Medic” update.

Who “won” the May Core Update?

It’s common to report winners and losers after a major update (and I’ve done it myself), but for a while now I’ve been concerned that these analyses only capture a small window of time. Whenever we compare two fixed points in time, we’re ignoring the natural volatility of search rankings and the inherent differences between keywords.

This time around, I’d like to take a hard look at the pitfalls. I’m going to focus on winners. The table below shows the 1-day winners (May 5) by total rankings in the 10,000-keyword MozCast tracking set. I’ve only included subdomains with at least 25 rankings on May 4:

Putting aside the usual statistical suspects (small sample sizes for some keywords, the unique pros and cons of our data set, etc.), what’s the problem with this analysis? Sure, there are different ways to report the “% Gain” (such as absolute change vs. relative percentage), but I’ve reported the absolute numbers honestly and the relative change is accurate.

The problem is that, in rushing to run the numbers after one day, we’ve ignored the reality that most core updates are multi-day (a trend that seemed to continue for the May Core Update, as evidenced by our initial graph). We’ve also failed to account for domains whose rankings might be historically volatile (but more on that in a bit). What if we compare the 1-day and 2-day data?

Which story do we tell?

The table below adds in the 2-day relative percentage gained. I’ve kept the same 25 subdomains and will continue to sort them by the 1-day percentage gained, for consistency:

Even just comparing the first two days of the roll-out, we can see that the story is shifting considerably. The problem is: Which story do we tell? Often, we’re not even looking at lists, but anecdotes based on our own clients or cherry-picking data. Consider this story:

If this was our only view of the data, we would probably conclude that the update intensified over the two days, with day two rewarding sites even more. We could even start to craft a story about how demand for apps was growing, or certain news sites were being rewarded. These stories might have a grain of truth, but the fact is that we have no idea from this data alone.

Now, let’s pick three different data points (all of these are from the top 20):

From this limited view, we could conclude that Google decided that the Core Update went wrong and reversed it on day two. We could even conclude that certain news sites were being penalized for some reason. This tells a wildly different story than the first set of anecdotes.

There’s an even weirder story buried in the May 2020 data. Consider this:

LinkedIn showed a minor bump (one we’d generally ignore) on day one and then lost 100% of its rankings on day two. Wow, that May Core Update really packs a punch! It turns out that LinkedIn may have accidentally de-indexed their site — they recovered the next day, and it appears this massive change had nothing to do with the Core Update. The simple truth is that these numbers tell us very little about why a site gained or lost rankings.

How do we define “normal”?

Let’s take a deeper look at the MarketWatch data. Marketwatch gained 19% in the 1-day stats, but lost 2% in the 2-day numbers. The problem here is that we don’t know from these numbers what MarketWatch’s normal SERP flux looks like. Here’s a graph of seven days before and after May 4 (the start of the Core Update):

Looking at even a small bit of historical data, we can see that MarketWatch, like most news sites, experiences significant volatility. The “gains” on May 5 are only because of losses on May 4. It turns out that the 7-day mean after May 4 (45.7) is only a slight increase over the 7-day mean before May 4 (44.3), with MarketWatch measuring a modest relative gain of +3.2%.

Now let’s look at Google Play, which appeared to be a clear winner after two days:

You don’t even need to do the math to spot the difference here. Comparing the 7-day mean before May 4 (232.9) to the 7-day mean after (448.7), Google Play experienced a dramatic +93% relative change after the May Core Update.

How does this 7-day before/after comparison work with the LinkedIn incident? Here’s a graph of the before/after with dotted lines added for the two means:

While this approach certainly helps offset the single-day anomaly, we’re still showing a before/after change of -16%, which isn’t really in line with reality. You can see that six of the seven days after the May Core Update were above the 7-day average. Note that LinkedIn also has relatively low volatility over the short-range history.

Why am I rotten-cherry-picking an extreme example where my new metric falls short? I want it to be perfectly clear that no one metric can ever tell the whole story. Even if we accounted for the variance and did statistical testing, we’re still missing a lot of information. A clear before/after difference doesn’t tell us what actually happened, only that there was a change correlated with the timing of the Core Update. That’s useful information, but it still begs further investigation before we jump to sweeping conclusions.

Overall, though, the approach is certainly better than single-day slices. Using the 7-day before-vs-after mean comparison accounts for both historical data and a full seven days after the update. What if we expanded this comparison of 7-day periods to the larger data set? Here’s our original “winners” list with the new numbers:

Obviously, this is a lot to digest in one table, but we can start to see where the before-and-after metric (the relative difference between 7-day means) shows a different picture, in some cases, than either the 1-day or 2-day view. Let’s go ahead and re-build the top 20 based on the before-and-after percentage change:

Some of the big players are the same, but we’ve also got some newcomers — including sites that looked like they lost visibility on day one, but have stacked up 2-day and 7-day gains.

Let’s take a quick look at Parents.com, our original big winner (winnerer? winnerest?). Day one showed a massive +100% gain (doubling visibility), but day-two numbers were more modest, and before-and-after gains came in at just under half the day-one gain. Here are the seven days before and after:

It’s easy to see here that the day-one jump was a short-term anomaly, based in part on a dip on May 4. Comparing the 7-day averages seems to get much closer to the truth. This is a warning not just to algo trackers like myself, but to SEOs who might see that +100% and rush to tell their boss or client. Don’t let good news turn into a promise that you can’t keep.

Why do we keep doing this?

If it seems like I’m calling out the industry, note that I’m squarely in my own crosshairs here. There’s tremendous pressure to publish analyses early, not just because it equates to traffic and links (frankly, it does), but because site owners and SEOs genuinely want answers. As I wrote recently, I think there’s tremendous danger in overinterpreting short-term losses and fixing the wrong things. However, I think there’s also real danger in overstating short-term wins and having the expectation that those gains are permanent. That can lead to equally risky decisions.

Is it all crap? No, I don’t think so, but I think it’s very easy to step off the sidewalk and into the muck after a storm, and at the very least we need to wait for the ground to dry. That’s not easy in a world of Twitter and 24-hour news cycles, but it’s essential to get a multi-day view, especially since so many large algorithm updates roll out over extended periods of time.

Which numbers should we believe? In a sense, all of them, or at least all of the ones we can adequately verify. No single metric is ever going to paint the entire picture, and before you rush off to celebrate being on a winners list, it’s important to take that next step and really understand the historical trends and the context of any victory.

Who wants some free data?

Given the scope of the analysis, I didn’t cover the May 2020 Core Update losers in this post or go past the Top 20, but you can download the raw data here. If you’d like to edit it, please make a copy first. Winners and losers are on separate tabs, and this covers all domains with at least 25 rankings in our MozCast 10K data set on May 4 (just over 400 domains).